Privacy Policy

FoxRadar ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable data protection law — including the General Data Protection Regulation (GDPR) and other applicable regulations.

By using our Service, you acknowledge this Privacy Policy. If you disagree with any part of it, please discontinue use of the Service.

FoxRadar is the data controller for personal data collected through the platform. You can contact us regarding data privacy at: hello@foxradar.io

We collect the following categories of personal data:

• Account data: Name, email address, and password when you register.
• Billing data: Payment transactions are processed entirely by Paddle.com. We do not store full payment card details. Paddle may share limited billing metadata (e.g. country, plan type) with us for service delivery.
• Usage data: Information about how you use the platform, including projects, prompts, feature usage, and session activity.
• Technical data: IP address, browser type and version, device type, operating system, and referring URLs, collected via server logs and analytics tools.
• Communication data: Any messages you send us via email or the contact form.

We use your personal data for the following purposes:

• To provide, maintain, and improve the Service
• To process your subscription and manage billing through Paddle
• To send transactional emails (receipts, account notifications)
• To respond to your inquiries and support requests
• To monitor platform security and prevent fraud
• To comply with legal obligations
• To send product updates and marketing emails (only with your consent; unsubscribe at any time)

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to deliver the Service you subscribed to.
• Legitimate interests: Analytics, fraud prevention, platform improvement.
• Legal obligation: Tax and accounting compliance (coordinated through Paddle).
• Consent: Marketing communications (you can withdraw consent at any time).

We share data with the following trusted third parties where necessary to operate the Service:

• Paddle.com Market Limited — our Merchant of Record. Paddle processes all payment transactions, handles VAT compliance, and issues invoices. Paddle acts as an independent data controller for payment data. See Paddle's Privacy Policy.
• Cloud infrastructure providers — for hosting and data storage (subject to GDPR-compliant data processing agreements).
• Analytics tools — for aggregated, anonymized usage insights to improve the platform.

We do not sell your personal data to any third parties.

We retain your personal data for as long as your account is active, or as long as necessary to provide the Service. After account deletion, we may retain certain data for up to 3 years for legal and accounting purposes (required by law).

Billing and tax records are retained for 7 years in accordance with applicable financial regulations (managed by Paddle).

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to protect your data in line with GDPR requirements.

Under the GDPR and applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations.
• Restriction: Request that we limit processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw consent: Revoke consent for marketing communications at any time.

To exercise any of these rights, contact us at hello@foxradar.io. We will respond within 30 days.

We use essential cookies required to operate the Service (e.g. session authentication). We may also use analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

We do not use third-party advertising or tracking cookies.

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with data, we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and, where appropriate, notify you by email. We encourage you to review this page periodically.

For any privacy-related questions or to exercise your rights, contact: hello@foxradar.io

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority (e.g. the ICO in the UK, or your relevant EU supervisory authority).